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Helpdesk / User Experience Officer (m/f)

Data:20-8-2020  Local: Coimbra

Avnoconn is a Tech Company based in Coimbra. The firm’s international team works with companies all around the world, providing tech solutions for many industries.

To be based in our Coimbra office, we are looking for a:

Helpdesk / User Experience Officer (m/f)

Your role:
• Creation and management of request / incident tickets (IT Portal, E-mails and phone);
• Troubleshooting printers and copiers;
• Configuration and installation of workstations;
• Configuration of laptops and mobile phones;
• Participation to the training programme of new joiners (guidance in IT tools);
• Support for meeting rooms;
• Management of the telephone exchange and video conferencing system;
• Monitoring internal staff movements;
• Regular updating of the lists of equipment and procedures;
• Implementation of "user path" (UX) techniques;
• Security awareness among users.

Your profile:
• You hold a Bachelor degree or equivalent higher education in computer science;
• You have at least 3 years of experience in a similar position and working environment;
• You have very good knowledge of Microsoft Office;
• You have strong knowledge in service management (incident/ problem management);
• You are familiar with encoding tickets through a tool and escalating security issues to the Security Manager;
• You can keep a conversation in French;
• You have a sense of service and pedagogy with a good team spirit;
• You are organized and know how to manage your priorities;
• Knowledge of ITIL will be considered as an asset.

We offer:
• An entrepreneurial working environment giving priority to team work;
• A multicultural environment where we promote diversity, talent & ideas;
• The ability to work and interact with a wide variety of specialists;
• We offer a competitive compensation package as well as an environment conducive to personal and professional growth.

If you are interested in this job opportunity, we are looking forward to receiving your application at https://www.avnoconn.com/careers/ or ---@---

All applications will be treated confidentially.

We are also hiring .NET Developers and Front & Back-End Developers with 1 year experience. Visit our website to know more and to apply.


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