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Technical Service Manager


Crossjoin Solutions
Data:6-8-2020  Local:Outros Locais - Estrangeiro

Crossjoin Solutions is a company with worldwide references in technology consulting specialized in Business Process Performance Optimization.
We have headquarters in Lisbon and projects in several countries such as Belgium, United Kingdom, Chile and Canada.
Crossjoin Solutions is looking for excellent talents to join our team and onboard high profile projects.

Requirements:
- Bachelor's Degree in Computer Science or similar;
- An understanding and passion for delivering excellent IT support and customer service;
- Very good technical knowledge of common business systems and software;
- Availability to travel for medium-long periods of time.
- Good interpersonal skills such as:
- Encourage and rally the team in busy spells, and lead them in delivering their best
performance.
- Maintain genuine and healthy relationships with customers' senior staff; even when
things do not go to plan.

Responsibilities:
- Deal with incident and problem management (including root cause analysis), and personally act when required for major events, incidents and problems to contain the impact and prevent recurrence.
- First escalation point for customers, run daily/out-of-hours calls where required to drive timely resolution.
- Ensure and oversee the delivery, implementation and confirmation of all recommendations and initiatives to solve client's major incidents to ensure service is delivered as agreed.
- Identify operational risks to service and ensure mitigation actions are put in place
- Monitor all KPI's and act appropriately when identified areas that can be improved. Also proactively look at new leads and opportunities of engagement
- Keep and build positive relationships with key teams across the business. Also ensure to manage the resources available to your team effectively and efficiently.

We offer:
- Integration in a dynamic, goal-oriented and cooperative team;
- Friendly working environment;
- Health Insurance;
- A well defined career plan;
- Excellent remuneration package;

With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda data base for this recruitment process and/or other future opportunities for a maximum period of five years. You can request a change or exclusion of your personal data at any time via e-mail to ---@--- .



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