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IT Process Manager (IT Process Manager_8053)


Olisipo
Data:14-2-2020  Local: Lisboa

Keen for challenges and ambitioning new solutions, our IT-Tude is oriented towards project excellence and a close relation with our collaborators. With our People, iT works better!
We are looking for a IT Process Manager (m/f) to integrate a project in Alfragide.



Profile:

- At least 2 years of professional experience in the area (mandatory);

- Advanced working knowledge of ServiceNow environment (mandatory);

- Experience leading Customer/Provider bridge calls (mandatory);

- Familiarity with Service Desk environment (mandatory);

- Good analytical and reasoning skills;

- Multitask in fast paced, evolving environment;

- Familiar with IT outsourcing contracts, SLA / KPI?s;

- Soft Skills (Communication and Relationship management):

- Fluency in English (mandatory).

- Fluency in German is a plus;

- ITIL Certifications is valued;

- Experience in IT Service Management is a plus;

- Knowledge on Service Integration aspects is valued;

- Knowledge on Agile Development is a plus.



We offer:

- Personal accompaniment focused on Career Management;

- Continuous and personalized Training and Certification through our own Learning Center;

- Solidity, Trust and Growth;

- Competitive salary package with benefits.
If you believe you have the right profile, send us your CV through our website www.olisipo.pt or to


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