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End User Support Specialist

Claranet Portugal
Data:14-1-2020  Local: Lisboa

We are passionate about what technology can do.
We want to continually improve our service, people and technology.
We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!

Your responsibilities include:

Providing world class technical and functional support to End Users from our Customers via email, phone, self-service portal, etc);
Diagnosis and problem solving.
We value:

Dynamism and initiative;
High sense of responsibility;
Ability to analyze and solve problems;
Easy interpersonal relationship and team spirit;
Ability to achieve results.
You must have:

12th grade level (mandatory);
Fluency in English (mandatory);
Fluency in Spanish, French and German (preferential);
Experience in user support (Service Desk, Helpdesk, IT Local Support);
Available to work on 24/7 shifts;
Knowledge of Windows Operating Systems (Vista, 7, 8 and 10), Microsoft Office (2003, 2007, 2010, 2013 and 2016);
Knowledge of Email Clients and Protocols (POP, IMAP, Exchange and Office 365);
Knowledge of Firewall, Proxy and AntiSpam;
Knowledge of IM Clients (Lync and Skype);
Knowledge of Active Directory;
Access management and permissions in Microsoft Fileshare;
Knowledge of Hardware and Peripherals.
We offer:

Regular professional development;
Health insurance, with family package;
Office facilities for meals and snacks;
Regular teambuilding programs;
Friendly workplace.
Workplace: Lisbon

Claranet, Helping our customers do amazing things!

Apply here: https://www.claranet.pt/oportunidades/end-user-support-specialist


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