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IT Managed Services Team Leader

Claranet Portugal
Data:14-1-2020  Local: Lisboa

We are passionate about what technology can do.
We want to continually improve our service, people and technology.
We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!

Your responsibilities include:

Manage all engineers and operational aspects by ensuring stable, robust and scalable processes;
Manage workflows, team capacity and escalations processes;
Produce Key Performance Indicators (KPI's) reports;
Ensure fulfillment of Service Level Agreements (SLA) with customers.
You must have:

12th grade (or) Degree Informatics Engineering / Information Technology (preferential);
+4 Years of professional technical support (MS SysAdmin; Unix; Networks, DBs);
+2 Years experience in team management;
Knowledge of ITIL framework;
Excellent Leadership skills;
Excellent analytical and fault finding skills;
Excellent escalations processes skills;
Good stress resistance skills and stress management of the team.
We value:

Dynamism and initiative;
High sense of responsibility;
Ability to analyze and solve problems;
Good communication skills;
Easy interpersonal relationship and team spirit;
Ability to achieve results;
Ability to deal with stress and emotional control.
We offer:

Regular professional development;
Health insurance, with family package;
Office facilities for meals and snacks;
Regular teambuilding programs;
Friendly workplace.
Workplace: Lisbon

Claranet, Helping our customers do amazing things!

Apply here: https://www.claranet.pt/oportunidades/it-managed-services-team-leader


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