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Windows UEX Support Engineer (m/f) - Lisboa

Think Attitude
Data:14-1-2020  Local: Lisboa

Think Attitude is a consulting firm specialized on the recruitment and management of IT Professionals, offering a wide range of opportunities in diferent technology areas.

We find, retain and motivate talents.

We are now recruiting an Windows UEX Support Engineer (m/f) for one of our main clients, located in Lisbon.

What you will do:
•Resolution with highly complex, technical, and escalated support incidents related to supporting customer via phone, web, email, chat and other support channels covering various development and deployments;
•Resolve the most difficult technical customer issues, often through collaboration with other technical specializations; case reviews, troubleshooting and effective customer interaction and interface with various levels of management within customers, Partners and the Client.

If you have:
•Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment.
•Proven experience in creating support documentation and sharing knowledge with others through training delivery and mentoring.
•Degree in Management Information Systems, Computer Science, Computer Information Systems, Computer Engineering, MCP/MCSE.
•Passing the MCP Windows Internals test is a plus - Windows Internals (70-660)
•Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS).
•Strong knowledge of Windows User Experience Concepts:
o RDS (Remote Desktop Server)
o RDS hosted on Azure
o Mgmt & Scripting (WINRM &WMI & Powershell)
o Printing
o AppV (Application Virtualization)
o User Interface & Inbox Apps
o App Installation & Update
o Applocker
o DCS (DC Desired State Configuration)
•Good understanding of Networking concepts: SMB/CIFS, DNS, RPC, LDAP.
•Good understanding of troubleshooting techniques:
o Profiling
o Debugging
o Testing

o Scripting Languages (PowerShell, etc.)
o Any other language is a plus
o C/C++
o C#

Soft Skills
•Possess deep technical expertise and can solve complex technical problems through sound, creative troubleshooting.
•Demonstrate critical thinking, strong communication skills and ability to develop strategic on going customer relationships.
•Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
•Ability to work in shifts and cover 24 x 7 support based on a rotation scheme with your peers.

Language: Can fluently speak and write in English. French/German of Spanish is desirable.

This opportunity is for you!

What we can offer you:
•Integration into a dynamic team with a relaxed work environment;
•Health insurance active at the time of integration;
•Protocols and other benefits with local partners;
•Follow up of your personal and professional development;
•Attractive salary package.

Location: Lisbon.

“Attitude is a little thing that makes a big difference.” – Winston Churchill

Show us you have attitude and accept this challenge!

Send us your updated CV to ---@--- mentioning the reference "WindowsUEX".


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