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[AL] Support Analyst


Kwan
Data:6-12-2019  Local: Lisboa

We are currently looking forward to hire a smart and enthusiastic Support Analyst.


Who are we?



As part of Rupeal group, Kwan is an IT Staffing company which specialises in the art of professional fulfilment, making sure that anyone who works with us, from clients, to candidates, to consultants, is in the right path for achieving their motivations!





Main Responsibilities:
- Ensure day-to-day quality of service is provided to the Performance Analysts;

- Organizing Transition Planning & Support;

- Service validation;

- Change evaluation;

- Production Configuration Management;

- Knowledge Management;

- Resolving incidents within the SLA;

- Resolving user support requests (Technical & functional) within the SLA;

- Monitoring production environment;

- Developing a good understanding of the new changes in application (functional and technical).



What are the requirements?

- First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development and a minimum IT experience of 5 years and maximum of 7 years;

- ITIL certified professional;

- Must have experience and expertise on Performance, Portfolio reporting, Fund accounting understanding;

- Performance & risk calculations of fund products is essential;

- Good understanding of Oops and RDBMS concepts: Proficiency in at least 1 database (Oracle, Sybase, SQL Server);

- Proficiency with Unix/Linux operating system;

- Proficiency core Java;

- Experience and ability to perform technical analysis, identify impacts (functional/technical).


What are the benefits?

- Loads of work;

- Transparency;

- Free tech events;

- Health insurance;

- Summer Sessions Party (What happens in Summer Sessions, Stays in Summer Sessions).




Are you ready?



Reach us at: https://bit.ly/32CmOeW.



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