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IT Services | Support (M/F)


Spring Professional Portugal
Data:3-12-2019  Local: Lisboa

Presentation:



Spring Professional is looking for an IT Services | Support to a multinational software company based in Lisbon. The job will be integrated in a multicultural environment in charge of providing and implementing IT services (TES) to any customer segment, relying on third party solutions when needed, as well as ensuring serviceability and customer satisfaction.



Responsabilities:




  • Assist in planning, implementation and development of projects in the areas of IT.




  • Assist with computer moves and upgrades




  • Maintain final customer equipment inventory including serial numbers, date in service, expense, maintenance of contract dates for all computers, phones, printers, etc.




  • Participate in training end-users on the various systems




  • Develop and monitor KPIs to gauge the success of IT communications and related efforts.




  • Stablish relationships with providers and customers from an IT perspective




  • Design or adapt IT solutions or services to fulfil customer needs





Profile:




  • Bachelor's degree in Computer Science and/or equivalent experience




  • 1 years of professional experience




  • Experience with Windows server management and desktop support for systems and MS Office software is a plus;




  • Work with networked systems on LAN and WAN nodes is a plus




  • Experience with VOIP, PBX, QoS, MPLS, L2/L3 VPN, routing protocols, security is a plus




  • Experience with Ethernet networking systems, hubs, switches, etc. is a plus




  • Experience with Office 365 is a plus




  • Solid Interpersonal skills to communicate with clients and upper management




  • Fluent in English and Spanish (mandatory)



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