Costumer Solutions Expert

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Costumer Solutions Expert - German

Pipedrive Portugal
Data:29-11-2019 Local:Outros Locais - Estrangeiro

We believe it takes great people to make a great product. One thing that has served Pipedrive well is having great customer support. That’s why our team lives our company values, and we hire based on them too. Since 2010, we’ve been building a visual sales tool now used by over 90,000 scaling companies worldwide who love its simple yet powerful design.

The Customer Solutions Expert must have:

Experience working in a customer facing role;
Excellent customer service skills – great listening, responsiveness, follow-through, further escalation, and such;
Some experience with software testing, root cause identification and issue documentation;
Understanding of email systems, filtering, spam, and mail integration;
Ability to interact with other team members in Support as well as other functional areas including product management and engineering;
Fluency in German and English (mandatory);

It’s a big plus if the Customer Solutions Expert had:

Some knowledge of sales – leads, opportunities, deal tracking and reporting;
Experience with sales/CRM tools, such as Salesforce or Zoho CRM;
Experience with helpdesk tools like Zendesk or Intercom;

In exchange we offer:

Competitive base pay;
Monthly flexible benefits package, e.g paid gym access, public transportation, etc.;
A world-class working environment full of the usual nice perks, and some more;
Fun colleagues on 2 continents, 4 time zones and a vibrant company culture;
Work on a product whose clients love to use;
A structured and transparent working environment with clear roadmaps;

If this is something for you, send your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
https://www.pipedrive.com/en/jobs/d5994a28-642c-4724-a08c-d05adf623b1c-customer-solutions-expert-german

We take great care to find exactly the right people for our six global offices. So, what do you say – are you ready to join us?

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