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JOB POSITION: Support Technician (Full-time or Part-time) LOCATION: Maia - Porto/ Portugal About Nonius Nonius has more than 14 years experience in the design, development and delivery of products and services for the hospitality industry. Nonius products can be found in more than 270,000 hotel rooms worldwide - in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. With 10 delegations in EMEA and Americas and an extensive service partners network, Nonius is equipped to serve both the global hospitality brands and local chains. The products comprise: Guest Internet Access (GIA | WI-FI), CAST (Support for Chromecast), TV & Headend (Interactive|IPTV|COAX), Digital Signage, Voice (IP | Analog), Mobile Apps (GuestU), Guest Content (TV Channels & Movies), Check-in automation, marketing and unlocking the power of data (B-Guest). Cloud or on-premise, all products are open platforms designed to integrate between them and with 3rd party products and components from more than 100 technology partners. Nonius is a proud industry member of Hospitality Technology Next Generation (HTNG) and is certified according to ISO 9001. Job description/specification We are looking for people for our technical support team. Both for Tier1 and Tier2. Tier 1: Our call center staff that assists Hotel Guests using our products. Tier 2: Technicians that assist hotel staff (maintenance and IT) and are able to troubleshoot the infrastructure and applications issues remotely. We have vacancies for both roles and depending on your profile you will be offered one or the other. Profile we are looking - We are looking for smart, good spirit, talented people! - You must be a passionate technical, a great team player and have a strong sense of work ethics, responsibility and commitment; - Technical training in informatics or network; - Work experience with Lan/Wan networking and TCP/IP; - Good Communication skills; - Good English and Portuguese skills – spoken and written; - Available to work in shifts. We will also value the following - IT certifications [MCSE, CCNA, etc]; - Hands on experience with network equipment: routers, switches, access points; - Basic knowledge of network protocols; - Scripting languages (bash and other CLI); - Spanish speaking. What we offer - An exciting role on an established company that has been growing sustainable on average 30% year on year; - Part-time or full time job; - Competitive salary package including Health insurance; - Great Office environment with fully equipped staff kitchen, free beverages (coffee, tea,...), served by nearby subway and shuttle services; - Great working environment and to be part of a young and vibrant Team. Please send your resume in English to ---@--- with reference ST1910PT. |
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