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Service Manager (Porto)


Claranet Portugal
Data:9-10-2019  Local: Porto

We are passionate about what technology can do.
We want to continually improve our service, people and technology.
We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!

Your responsibilities include:

Work as a service interlocutor, internally and externally, for the Clients of your portfolio;
Coordinate the teams in the execution of projects and services, according to clients' needs and expectations, managing scope, deadlines and quality criteria (Ex: SLAs) agreed with them;
Participate actively and proactively in controlling and maximizing project profitability;
Monitor and report the progress of the Service and be a part of the delivery, according to the specifications and/or requirements established initially;
Support the definition of corrective and preventive actions addressing problematic situations, detected during the ongoing service;
Follow-up with the activities of the technical teams affected by the service you manage;
Ensure, when applicable, escalation of situations, including scope issues related with the service contracted by the Customer;
Proactively work in the perspective of preventing possible failures in the provision of services at various levels, as well as performing tasks that can deliver "added value" in the service provided;
Active participation in surveying customer needs and / or promoting new business opportunities, in close collaboration with business teams;
Prepare, present and analyse with the Client the reporting of project activities and / or service delivery.
You must have:

High sense of responsibility;
Clear understanding and excellent commitment level with contractual goals;
High Degree or equivalent (training or professional experience);
Availability to be based in Oporto (Claranet Office);
2+ years’ experience in similar functions;
Broad Knowledge in the IT area;
Solid Knowledge of Service Management function;
Certifications in Service Management Methodologies (ITIL, ISO20000, CoBIT or similar);
Fluency in English.
We value:

Dynamism and initiative;
Risk management skills;
Ability to analyse and solve problems;
Good communication skills;
Easy interpersonal relationship and team spirit;
Focus on achieving results;
Ability to deal with stress and emotional control.
We offer:

Salary package according to the function to be performed and with demonstrated experience;
Integration into a young, solid, ambitious and motivated team;
Participation in technologically challenging projects;
Training.
Workplace: Porto

Claranet, Helping our customers do amazing things!

Apply here:https://www.claranet.pt/oportunidades/service-manager-porto



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