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[AL] Production Application Support


Kwan
Data:19-8-2019  Local: Lisboa

We are currently looking forward to hire a smart and enthusiastic Production Application Support.



Who are we?



As part of Rupeal group, Kwan is an IT Staffing company which specialises in the art of professional fulfilment, making sure that anyone who works with us, from clients, to candidates, to consultants, is in the right path for achieving their motivations!




Main Responsibilities:

- Log anomalies or applicative incidents upon call or email from Production team or users;

- Acknowledge each anomaly or applicative incident (through JIRA Service Desk);

- Perform the solution assistance requests received directly from user by any channel, such as phone, email, or walk-in (user access creation/modification, information requests, etc.);

- Investigate and provide solution assistance requests received from Business Support or Helpdesk (database queries, functional diagnostic, etc.);

- Define the hotfix and workaround requirement related more complex incident requests;

- Analysis and come up with a permanent fix;

- Scheduling, tests of the delivered programs (quality and performance) with the team in charge of the developments;

- Coordination of the deployment;

- Work closely with all involved teams (user, production team);

- Contribute to the package testing (technical test / functional test);

- Provide constant and effective communication to the business users and other IT teams on the progress of their issues and requests;

- Participate to the regular committee with other teams involved and customer with respect to the Wealth management information system governance;

- Perform release integration by facilitating, organizing UAT support, technical testing, interface testing;

- Manage application release production deployment with the development and deployment teams.



What are the requirements?

- Bachelor’s degree in computer science, information technology, related technical field, or equivalent experience;

- Minimum 3 years of experience as first & second-line (Level 1&2 supports) IT Production Support for a business within a fast-paced and competitive environment;

- Minimum 3 years of experience providing production support for a high priority application;

- Experience in providing effective communication with the business users and other IT teams to keep them up-to-date on their issues and requests;

- Experience in wealth management or private banking;

- Database: Oracle 12c;

- Programming Language: PL/SQL, SQL, Unix script, Java;

- Web framework: Oracle ADF;

- Protocol: CFT, IBM CDC, MQ, API.



What are the benefits?

- Loads of work;
- Transparency;
- Free tech events;
- Health insurance;
- Summer Sessions Party (What happens in Summer Sessions, Stays in Summer Sessions).




Are you ready?



Reach us at: https://bit.ly/2IJBxhe



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