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Application Support Engineer


Stefanini IT Solutions
Data:26-7-2019  Local: Porto




Position: Technical Support Engineer - ICT
Location: Porto, Portugal
Duration: Fulltime
Job ID: 33377

Shift Timing: 15:00 to 24:00 (Portugal Time)
Fluent in English

Purpose of the role:
Stefanini is looking for a Technical Support Engineer for direct integration into a project that is taking place in one of our clients in Oporto.

- Academic Qualifications (must have)
- Experience with Java (can be in other languages and may be only academic knowledge)
- general knowledge Mobile (introductory knowledge)
- ITIL (valued but not required)
- Mandatory English
- Also, 2 years of support experience


What we are looking for:
• As a Technical Support Engineer, you will provide customer support, troubleshoot and resolve incidents in a B2B environment. You will strive for Quality, from guaranteeing pro-active Quality Assurance to quickly react and solve any customer incidents, through the continuous improvement of support processes.

This vacancy is to provide support to our customers based on the United States, which
means a local time schedule from 15:00 to 24:00.

Responsibilities
• Provide high-quality technical support to the company enterprise customers (B2B), assuming ownership of the problem until its resolution
• Deep dive in the issue, replicating the issue, educating the customer, providing workarounds and making sure the customer has a solution
• Clear and pragmatic communication
• Identify product improvements from the customers' feedback and convey them to Product Management
• Technically assist pre-sales and product education
• Help us improve our Quality Assurance processes and coverage

Experience and Qualifications
• Bachelor or higher Degree in Computer Science or equivalent.
• Knowledge of JavaScript and other programming languages.
• Knowledge of overall web and mobile application architectures.
• Knowledge of ITIL or similar support processes is valued
• 2 years of experience in similar support functions

Skills and Attributes
• Strong verbal, written, and interpersonal communication skills.
• Fluency in English is mandatory, other languages is a plus.
• Well organized and quality driven
• Pro-active and capable to think out of the box
• Affinity with Security/Application Security is valued



Regards,

Rohit Kumar
Sr. Talent Acquisition Specialist
phone +32 2 620 21 40
Skype rohit.ks4
email ---@--- | site www.stefanini.com




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