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[AL] Application Support Analyst


Kwan
Data:16-7-2019  Local: Lisboa

We are currently looking forward to hire a smart and enthusiastic Application Support Analyst.



Who are we?



As part of Rupeal group, Kwan is an IT Staffing company which specialises in the art of professional fulfilment, making sure that anyone who works with us, from clients, to candidates, to consultants, is in the right path for achieving their motivations!





Main Responsibilities:

- Account for the accurate operating of batch treatments monitored through an automate
connected;
- Ensure a smooth communication;
- Provide a follow-up on production support, incident management, and prepare reporting to the management;
- Implement relevant KPIs (Key Performance Indicator) and monitor them daily, weekly, monthly or quarterly for the related Governance;
- Review and update periodically related documentation;
- Follow-up on production support, incident management, and prepare incident dashboards;
- Ensure end user support (Back Office, Finance team, …) resolve first level of production issues;
- Control the correct sourcing and the availability of the tools (monitor flows timings, control the consistency of the data provided, verify access to the tools, inform internal clients, …);
- Ensure the administration and the parameters tables updates of the systems;
- Contribute to the Data Quality program by applying Quality & integrity criteria to his/her
perimeter/scope of responsibility.



What are the requirements?

- Education: Bachelor’s degree in computing / computer sciences / mathematics;
- Professional experience: at least 3 years of experience in a relevant area;
- Proficient in Microsoft Office (Excel, PowerPoint, Word);
- Knowledge of SQL or VBA is a plus;
- Teamwork, Active listening;
- Strong analytical mind, problem solving;
- Rigour & Accuracy.



What are the benefits?

- Loads of work;
- Transparency;
- Free tech events;
- Health insurance;
- Summer Sessions Party (What happens in Summer Sessions, Stays in Summer Sessions).




Are you ready?



Reach us at: https://bit.ly/2Gscwn7




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