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Remote Service Delivery Manager (M/F) [238-000216-1]

Adecco - Recursos Humanos
Data:24-7-2019  Local: Lisboa

Adecco Permanent Placement is dedicated to the recruitment and selection of professionals for direct contracting by its clients. We work with companies from the most diverse sectors and look for candidates for all types of functions and levels of qualification.


Remote Service Delivery Manager (at level 1 of the SDM community) Manages the service delivery to one or more multi-Country client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.

Remote Service Delivery Manager is focused on:

Delivering service that meets SLA and ensures customer satisfaction (KPI: SLA achieved & high customer satisfaction)

Developing strong relationships both external and internal. (KPI: Strong network in place & relationship management skill are evident)

Remote Service Delivery Manager is responsible for supporting CADM and/or Level 2 SDM in managing sales cycles and same account growth initiatives.

Remote Service Delivery Manager is responsible for supporting CADM and Level 2 SDM, developing account plans and service strategies with customers so as to drive enhanced margin and P&L performance

Achieving productivity improvements (KPI: Value for customer, enhanced margin and P&L performance)

Growing the business (KPI: Further profitable service revenue and increased GP against targets) on financial performance of their assigned contracts.

Bachelor's Degree
Preferred Relevant professional qualifications (e.g. ITIL, Lean Six Sigma, PMI)
Experience of having successfully operated at prime customer contact level
Service delivery coordination experience having lead high quality service delivery to customer(s)
Familiar with P&L management and contractual budget
Experience of having designed and implemented productivity as well as customer satisfaction improvements.
Strong IT industry knowledge. Technical background a bonus with specific focus on the delivery of managed services.
Experience working in a virtual environment.
Strong presentation skills with experience of presenting to senior customer representatives.
Proven experience of /supplier management
Minimum Demonstrated ability to work collaboratively - within a matrix management environment
Minimum Experienced in integrating customer and operational requirements into supplier relationships, including delivery partnerships
Minimum Relevant language skills
English proficiency
European languages and advantage

We offer
Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Work contract with our client;
Initial and continuous training.

Location: Lisbon

To apply, please submit your resume in English to the following email: ---@---

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