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Our client is a technology and service provider focused on creating value for its clients with operations in Portugal, Brazil, United Kingdom and United States. Our client is looking for a CRM Consultant (m/f) to join their CRM team. Responsibilities: - Manage and monitor the evolution of a CRM system; - Interact with integration analysts / architects to understand software requirements and assess their impact on processes that support the application; - Manage application evolution needs and define solutions for new functionalities and integrations; - Prepare and test new versions of the CRM system; - Provide assistance for the escalation of incidents related to the use of the application as well as its local resolution; - Ensure effective communication with all levels of technical and departmental resources; - Interact with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow-up. Profile: - Degree in Computer Engineering, Management, Informatics Management, Systems Engineering, Mathematics or Applied Mathematics; - 2+ years professional experience in CRM projects; - Functional and technical design of CRM solutions; - Proven experience in implementation and integration projects; - Knowledge in Microsoft Dynamics CRM will be valued; - Knowledge in GDPR is valued; - Good analytical, organizational and planning skills; - Excellent communication and customer orientation skills; - High sense of responsibility and rigor in the execution of tasks; - Pro-activite and team spirit; - Fluency in English. Offer: - Excellent opportunity to be involved in an attractive project. In order to apply to this offer, please follow the link: https://www.randstad.pt/empregos/crm-consultant-mf_lisboa_RP-2019-61820/ |
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