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We are passionate about what technology can do. We want to continually improve our service, people and technology. We are proud that our customers benefit from our knowledge and experience. We are Claranet and if you share our beliefs, we are looking for you! Because we aspire to do more and better, we are looking for a CRM Consultant to integrate our clients team, based in Expo/Lisbon. Responsibilities: - Manager and monitor the evolution of a CRM system - Interact with the integration analysts / architects to understand software requirements and asses their impact on processes that support the application - Manage application evolution needs and define solutions for new functionalities and integrations - Prepare and test new versions of the CRM system - Provide assistance for the escalation of incidents related to the use of the application as well as its local resolution - Ensure effective communication with all levels of technical and departmental resources - Interact with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow-ups Required Skills: - Degree in Computer Engineering, Management, Informatics Management, Systems Engineering, Mathematics or Applied Mathematics - 2+ years professional experience in CRM projects - Functional and technical design of CRM solutions - Proven experience in implementation and integration projects - Knowledge in Microsoft Dynamics CRM will be valued - Knowledge in GDPR is valued - Good analytical, organisational and planning skills - Excellent communication and customer orientation skills - High sense of responsibility and accuracy in the execution of tasks - Pro-activity and team spirit - Fluency in English Apply here http://talentportal.claranet.pt/#/jobs/644 |
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