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ATM Dispatcher/Helpdesk - Lisbon


Claranet Portugal
Data:25-5-2019  Local: Lisboa

We are passionate about what technology can do.

We want to continually improve our service, people and technology.

We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!
Because we aspire to do more and better, we are looking for an ATM Dispatcher/Helpdesk to integrate our internal team, based in Lisbon.

You must have:

• 12hth grade (or) degree in Informatic, electronic or similar;
• Experience in Helpdesk / Customer support;
• Knowledge in English and Spanish;
• Communication skills with customers (perception and resolution of breakdowns);
• Generic knowledge of ATM (preferred);
• Portugal geographic knowledge;
• Informatic knowledge and experience using Microsoft Office (Microsoft Dynamics NAC and ServiceNow);
• Experience in multi-platform, data capture, scanning and document file;
• Possibility for flexible and extended hours (which may include weekends).

We Value:

• Dynamism and initiative;
• Resilience
• High sense of responsibility;
• Ability to analyse and solve problems;
• Good communication skills;
• Easy interpersonal relationship and team spirit;
• Ability to achieve results;
• Ability to deal with stress and emotional control.

We offer:

• Fruit available in the office;
• Canteen and/or equipped kitchens for meals;
• Medicine service –for quick requests;
• Teambuilding and integration (e.g- Kickoff, OnBoarding Session, Kit-Claranet, Sponsorship);
• Professional development (e.g - Internal Mobility, Internal training plans)
• Health insurance, with family package;
• Celebrate special days (e.g - Birthday; new born)


To apply for this position, you’ll need to submit your Resume/CV or Linkedin Profile in the following link: http://talentportal.claranet.pt/#/jobs/652



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