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[AL]Service Delivery / Production Support


Kwan
Data:15-5-2019  Local: Lisboa

We are currently looking forward to hire a smart and enthusiastic Service Delivery / Production Support



Who are we?



As part of Rupeal group, Kwan is an IT Staffing company which specialises in the art of professional fulfilment, making sure that anyone who works with us, from clients, to candidates, to consultants, is in the right path for achieving their motivations!





Main Responsibilities:

Helpdesk

o Understand the application landscape, develop expertise of the application/s and understand various interfaces involved

o Answer user requests and manage incidents , including target days

o Define new practices/processes when needed; Write new procedures and ensure their collective ownership.

o Contribute to checking’s & validation of production changes and application restart

o Ensure daily communication & transition with KOP and Chennai teams.



Incident Management

o Manage incidents according to Service Delivery ITIL Standards, and in coordination with other teams, including production teams.

o Re-instate services as soon as possible whenever an incident occurs



Service Level Management

o Monitor environments and KPIs

o Suggest changes, improvements so as to continuously improve global level of service

o Validate changes onto production



Problem Management

o Identify recurring Issues and service Request and define action plans to reduce them



What are the requirements?

Qualifications:

o First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development

o Good understanding of the ITIL norm and practices (desirable)



Domain / Technical :

o Knowledge and/or experience of the financial services industry

o Technical competency in the following:

o Good understanding of SQL (Preferentially SQL Server)

o Working experience as windows administrator (specially windows schedulers, services and PowerShell) (mandatory)

o Experience and ability to perform both technical and functional analysis and identify impacts (mandatory)

o Experience of working with applications with many interfaces to other applications



What are the benefits?

Loads of work;
Transparency;
Free tech events;
Health insurance;
Summer Sessions Party (What happens in Summer Sessions, Stays in Summer Sessions).




Are you ready?



Reach us at: https://bit.ly/2ZDn77u



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