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Helpdesk Technician - Oeiras/Paço de Arcos


Claranet Portugal
Data:15-4-2019  Local: Lisboa

Helpdesk Technician - Oeiras/Paço de Arcos



We are passionate about what technology can do.

We want to continually improve our service, people and technology.

We are proud that our customers benefit from our knowledge and experience.


We are Claranet and if you share our beliefs, we are looking for you!


Because we aspire to do more and better, we are looking for a Helpdesk Technician to integrate our clients team, based in Oeiras, Paço de Arcos. The Helpdesk Technicians main responsibility is to provide service and costumer support.



Your responsibilities include:

• Provide remote support via Telephone as well as on-premises support

• Registering tickets in a ticketing tool (ServiceDesk)

• User management in Active Directory environment

• Management of accesses to corporate tools and file servers

• Wireless user management

• Configuration and deployment of workstations

• Software and licensing facilities

• Hardware installations and drivers

• Interaction with corporate support teams



You must have:

• Good knowledge of spoken and written English

• Basic knowledge of Active Directory

• Knowledge of Microsoft and Linux operating systems

• Prior work experience as a helpdesk (using the Service Desk ticketing tool)

• Availability to work from 12:00pm until 21:00pm


Apply here http://talentportal.claranet.pt/#/jobs/636



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