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[AL] - Support Engineer

Data:23-3-2019  Local: Lisboa

We are currently looking forward to hire a smart and enthusiastic Support Engineer!

We are a group of people who love technologies.

As part of Rupeal group, KWAN is an IT Staffing company which specializes in the art of professional fulfilment, making sure that anyone who works with us, from clients, to candidates, to consultants, is in the right path for achieving their motivations!

This Job ad is made by our Staffing unit, which means that we are looking for talented people to work in our partners’ projects, but will be hired by us.

What are the responsibilities?

• Lead the investigation and isolation of unique and challenging problems, collaborate with product development teams and other support groups to devise a plan for resolution that meets the customer’s needs;
• Maintain high levels of customer satisfaction, both external and internal customers;
• Proactive and Reactive Support;
• Delivery of support within predefined service level agreement;
• Service Platform Operations and Support: design; build out; health monitoring, metrics and upgrades;
• Evaluate and analyze systems, performance, issues and metrics in order to provide recommendations;
• Define methods and process to lead both customers and internal resources through technical issue deconstruction and analysis;
• Provide high quality technical documentation;
• Provide direction to others on the management and analysis of issues, review solutions, review technical documentation for accuracy and depth, deliver non-course-based customer training within the environment;

What the technological environment?
• Red Hat/Linux;
• Network fundamentals (TCP/IP, Ethernet, subnetting, routing, switches);
• Transmission protocols (RTP, HLS, HSS, SmoothStreaming, MPEG-2, H264);
• Familiar with Databases and SQL language;
• Familiar with IPTV set-top boxes and OTT applications;

What are the benefits?

• Loads of work;
• Transparency;
• Free tech events;
• Health insurance;
• Summer Sessions Party (What happens in Summer Sessions, Stays in Summer Sessions).

Are you ready?

Apply here: https://bit.ly/2t5n2dO


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