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Service Desk Analyst


armatis-lc Portugal
Data:14-3-2019  Local: Lisboa

armatis-lc is recruiting a Service Desk Analyst

CANDIDATA-TE AQUI - http://bit.ly/2FlCvhV

General Qualifications/Technical Requirements:

• Senior position, minimum 5 years of experience in Field Support;
• Excellent analytical and problem solving skills including root-cause analysis;
• Strong ability to work independently and complete tasks in a timely fashion;
• Ability to work efficiently on multiple projects;
• Professional and courteous attitude with attention to customer service;
• Interact with business and other IT teams to answer questions, resolve problems and address requests;
• 5/8 years Second Level Desktop Support experience supporting Microsoft Windows;
• Ability to identify, isolate and resolve IT problems / requests;
• Microsoft Office 2016/Office 365;
• Experience of configuring mobile devices e.g. iOS, Android and Blackberry;
• Experience working with security systems like Anti-Virus, Web Proxy, etc.;
• Ability to use helpdesk management tools to log/monitor/close client problems/requests;
• Understanding of Microsoft Active Directory;
• Contact Center environment experience is preferred;
• Excellent documentation and communication skills;
• Excellent planning and organizational skills;
• Experience interfacing with help desk customers.

CANDIDATA-TE AQUI - http://bit.ly/2FlCvhV

Tipo de oferta: Tempo Inteiro




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