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Randstad shared services center team was challenged by a CRM software startup to find candidates to integrate a CRM support position. descrição da função/job description Your main responsibilities will be: - Determine the best approach for client systems based on the client Statement of Work (SOW) requirements; - Configure, implement, and demonstrate system to new and current clients. The implementation cycle includes requirements validation, configuration, internal testing, and guiding clients through user acceptance to go-live status; - Responsible for the development and delivery of training for both administrators and end-users; - Review and test configured system functions to ensure adherence to client requests and SOW requirements; - Conduct detailed troubleshooting of client systems to help solve client issues; - Provide answers to clients by identifying problems; researching reported issues; guiding clients through corrective steps through phone or written (email) correspondence, as necessary; - Assist with performing integrated system testing when new features are applied to a client system; - Flag and report potential problems or out-of-scope requests from clients to the Project Manager; - Other project related duties as assigned. requisitos/requirements do you think you can handle it? If you have: - 2 - 3 years of working in a technical environment; - Experience in the IT sector; - customer service experience; - Working knowledge of databases, data modelling concepts & best practices; - Solid understanding of workflows and processes; - Basic knowledge of 'Software as a Service' solutions (SAAS) and experience of Software Development Lifecycle (SDLC); - Basic knowledge of Java, JavaScript, HTML, XML and CSS, a definite asset; - Clear, concise and effective communication ability. ready to start right now? oferta/offer You will get: - immediate entry into an attractive project - to know a great multicultural team - good salary package para se candidatar/to apply https://www.randstad.pt/emprego/RO-2018-55649 |
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