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IT Helpdesk Technician (m/f)


QiBit Portugal
Data:17-10-2018  Local: Lisboa

We are looking for an IT Helpdesk Technician to join the team of our client – a multinational reference company in the consultancy area. This professional will be responsible for the technical support to the internal users present in the several locations in Portugal, where the group has activity.

What will be your responsibilities?

• 1st and 2nd line support to the end user, assuming the management, troubleshooting, resolution and follow-up of front-office incidents, as well as scheduling to other areas of the ISD or direct referral to suppliers when necessary;
• Management of communication lines (VPN, telephones);
• Management of the computer park, servers, PCs, laptops and printers;
• Creation, configuration and management of user accesses;
• Troubleshoot and resolution of hardware and software issues;
• Accompany the interventions of external suppliers or other teams;
• Management of the termination of computer equipment maintenance contracts;
• Documentation of procedures and training of the end user.


What is required from you?

• Academic background in Computer Science, Informatics or similar area;
• At least 3 years of proven experience as IT Technician (hardware and software);
• Solid experience in the Microsoft environment (as Windows Server, Active Directory, Office 365, Outlook, etc.);
• Experience in account management (Windows and Active Directory), creation of mailboxes, permissions and access levels, folders and shared printers;
• Knowledge of Network Protocols (IP, DNS, DHCP);
• Previous experience in international projects and/or working with remote teams is a strong plus;
• Good communication and interpersonal skills;
• Excellent diagnostic and problem solving skills;
• High capacity of time management, priorities and resistance to stress;
• Fluency in English (both written and spoken) (eliminatory).

Sounds like you? Send us your CV to www.qibit.pt/vagas/ and let’s talk!


About QiBit:
QiBit is a recruitment company specialized in Information and Communications Technologies, who belongs to the multinational Gi Group. Our team works daily to connect companies and candidates, developing a close relationship with both.




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