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Senior Windows Technical Support Engineer (M/F)


Adecco Recruitment
Data:16-10-2018  Local:Outros Locais - Estrangeiro

Spring Professional selects a Senior Windows Technical Support Engineer (M/F) for one of the largest technology companies in the world for their office in Sofia (Bulgaria).


Responsibilities:


The primary responsibility is to successfully troubleshoot and resolve highly complex technical issues on heterogeneous environments that are utilized on highly complex, mission critical systems;


Become a subject matter expert in Backup&Restore suite of products, documenting discovered issues and bugs through knowledgebase documents and product training;


Technicians are expected to reproduce and verify customer issues by re-creating scenarios in a lab environment and prioritize open issues;


Technicians will participate in new product releases and beta cycles to ensure information and training requirements are met to support new products whilst researching a wide variety of technical subjects including operating systems, Client Backup and Recovery software, and third-party applications;


Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues.


Required Skills & Experience:


3 years minimum experience providing 3rd line server support in a corporate to enterprise Scale Microsoft BackOffice environment;


Excellent problem-solving skills;


Analytical thinking and ability to multitask;


Ability to resolve complex problems with a positive and professional demeanor;


Capable of working with related hardware systems such as tape drives and libraries;


Fundamental knowledge of storage technologies;


Previous experience of clustering environments;


Any Knowledge of database systems will be an advantage.


Knowledge or experience in any of the following will be considered as advantage:


In-depth Knowledge in any of:


Microsoft Windows Server 2008/2008R2/2012;


Microsoft Exchange 2003/2007/2010/2013;


Microsoft SQL;


IIS 5/6/7;


Exchange archiving knowledge is an advantage ideally with Enterprise Vault;


Messaging admin background;


Microsoft Message Queue;


A working knowledge of Lotus Notes;


Experience of SAN/clustering;


Knowledge of Server hardware.


The offer


A chance to participate on the growth of a multinational with relevant large scale projects;


Competitive salary and moving allowance;


Direct contract.

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