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Spring Professional selects a Senior Windows Technical Support Engineer (M/F) for one of the largest technology companies in the world for their office in Sofia (Bulgaria). Responsibilities: The primary responsibility is to successfully troubleshoot and resolve highly complex technical issues on heterogeneous environments that are utilized on highly complex, mission critical systems; Become a subject matter expert in Backup&Restore suite of products, documenting discovered issues and bugs through knowledgebase documents and product training; Technicians are expected to reproduce and verify customer issues by re-creating scenarios in a lab environment and prioritize open issues; Technicians will participate in new product releases and beta cycles to ensure information and training requirements are met to support new products whilst researching a wide variety of technical subjects including operating systems, Client Backup and Recovery software, and third-party applications; Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues. Required Skills & Experience: 3 years minimum experience providing 3rd line server support in a corporate to enterprise Scale Microsoft BackOffice environment; Excellent problem-solving skills; Analytical thinking and ability to multitask; Ability to resolve complex problems with a positive and professional demeanor; Capable of working with related hardware systems such as tape drives and libraries; Fundamental knowledge of storage technologies; Previous experience of clustering environments; Any Knowledge of database systems will be an advantage. Knowledge or experience in any of the following will be considered as advantage: In-depth Knowledge in any of: Microsoft Windows Server 2008/2008R2/2012; Microsoft Exchange 2003/2007/2010/2013; Microsoft SQL; IIS 5/6/7; Exchange archiving knowledge is an advantage ideally with Enterprise Vault; Messaging admin background; Microsoft Message Queue; A working knowledge of Lotus Notes; Experience of SAN/clustering; Knowledge of Server hardware. The offer A chance to participate on the growth of a multinational with relevant large scale projects; Competitive salary and moving allowance; Direct contract. Candidate-se através do website |
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