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SharePoint 2013 2nd Line Support Specialist

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Data:10-8-2018  Local: ( Todas as Zonas )

SharePoint 2013 2nd Line Support Specialist

Location: Lisboa, Portugal

Our client is a multinational Japanese company specialized in the Information and Communication Technologies (ICT). With more than 150 thousand employees it operates in over 100 countries and counts with a wide range of products. it also provides services in more than 20 different languages.

As a SharePoint 2013 2nd Live Support Specialist, you will be responsible for resolving user issues/anomalies regarding SharePoint technology.

You will be responsible for:
- Regularly review, update and resolve incidents in their individual queue
- Ensure that guides are being followed and flag any potential issues
- Escalate to SharePoint Delivery Manager when and if necessary (depending on the complexity of the issue)

We are looking for a a professional with the following qualifications, experience and skills:

- Fluent in English
- University degree in relevant ICT area

- SharePoint 2013 (mandatory)
- SharePoint 2010 (plus)
- Minimum of 1 year experience as a Service Desk Operator

- Self motivated
- Team player
- Good communicator

Permission to work in Portugal (mandatory).

- Competitive salary
- Opportunity to grow within a multinational company

Laura Caetano

+351 211 450 153 (Ext. 275)


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