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Job summary: This position requires that you provide technical solutions in the implementation, management, administration and troubleshooting of the Customers Network across multiple global data centers. Hard Skills: · Bachelor degree in engineering or Information technology or equivalent. · Knowledge in ITIL process and policies ( ITIL V3 certification is a plus) · Participate in Problem Management processes that have engineering and/or architectural elements. · Resolve operational issues escalated from Tier 2 and ensure documentation and training occurs to ensure Tier 2 resolution at the next occurence. · Should be able to drive network projects independently. · Continuous learner, excellent communicator, works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving; · Understanding of Data Center architectures, experience in planning, design or implementation of Data Center infrastructure. Soft Skills: · Natural Customer service oriented with excellent delegation and follow up skills to ensure tasks are tracked and completed in due time. · Good team player and collaboration. · Assertive and possess the flexibility to orient him/herself to the demands of the business. · Ability to function effectively in a quality conscious, process driven and extremely productivity driven organization · Strong customer focus, ownership, urgency and drive. · Demonstrate an attitude foreseeing work delivered accurately and within SLA timeframes. · High level of confidence and competence communicating on bridge calls. Send your cv to: ---@--- |
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