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KEY RESPONSIBILITIES • Investigate, examine, troubleshoot and solve hardware and software issues quickly • Provide support and instruction for client products • Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing • Update knowledge base for all clients • Resolve issues for clients using designated remote access tool • Ability to have flexible schedule to assist in responding to emergency support issues and situations Required Technical Skills Experiences: • Excellent English skills to be able to provide support towards the US market • Solid computer keyboarding, multiple monitor and touchpad skills • Support experience in the following fields on an enterprise network environment: Outlook/Microsoft Exchange, Active Directory (user accounts and permissions) WE OFFER • Work from home • Private health insurance after 3 months of employment; • Initial training fully paid and included in the contract • Monthly meal allowance • Monthly internet package compensation PLEASE APPLY WITH A CV IN ENGLISH ON ---@--- |
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