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Software Asset Manager (M/F)

Spring Professional Portugal
Data:16-5-2018  Local: Lisboa

A Spring Professional, empresa internacional de recrutamento e seleção especializada de quadros médios e superiores atua nas seguintes áreas: Information Technology / Engineering / Finance / Sales & Marketing.

Spring Professional is recruiting a Software Asset Management (m / f) for a renowned company in the field of IT Asset Management & Cyber Security:

Job Function

  • To receive customer licensing queries and log them onto the corporate ITSM tool.

  • To respond to licensing queries received on the company licensing desk which is the first point of contact for all customer licensing queries.

  • To manage the licensing desk queue and escalate as appropriate.

  • To assist in the delivery of license analysis and support senior colleagues with optimisation solutions across multiple vendors

  • To assist in the delivery of SAM managed services and software license expertise to multiple customer accounts under the direction of senior colleagues.

  • To provide subject matter expertise for at least one complex Tier 1 Vendor, such as Microsoft, Oracle or SAP and to provide training and support to junior members of the team as required.

  • To demonstrate an understanding of data centre infrastructure and its impact on software licensing.

  • To take direction from more senior members of the team and to provide support to other members of the team.

Duties / Responsibilities

  • To continually update your skillset by learning new vendor licensing rules, product usage rights

  • To educate others around architecture and complex licensing.

  • To continually monitor the Licensing Desk ticket queue.

  • To assist senior colleagues during consultancy assignments, analysing customer requirements, gathering and analysing data, recommending solutions and mitigating activities.

  • To identify opportunities within and outside of customer base and to co-ordinate meetings to discuss solutions.

Experience Required

  • University degree or other equivalent qualification or experience - Preferred.

  • Additional language skills an advantage.

  • 3 - 5 years' experience in software license management and demonstrable experience of performing software license management.

  • Demonstrable experience of at least one Tier 1 software vendor license models and numerous licence metrics and calculation types.

  • Experience of analysing software contracts and extracting relevant clauses and usage rights.

  • Experience of analysing hardware data such as client endpoints, server endpoints, virtualisation, mobile devices, BYOD, etc and understanding the impact on software licensing.

  • Operational knowledge of Flexera &/Or Snow operationally & administratively including, entry of contracts & licensing data

  • Use of Flexera, Snow, Product Use Rights Library, including Microsoft, Adobe, Symantec, Oracle and IBM.

Their Commitment to You

Unlike many international businesses who come to Portugal this company is not looking for lower cost labour, they are looking for talented hard workers. That is reflected in their salary commitment. You do not work for their Portuguese business or their UK business- you are part of one team and everyone is on the same salary scale whether UK or Portugal.

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