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IT Service Desk Team Leader (m/f)


Msearch
Data:16-5-2018  Local: Lisboa

Our client is a innovation startup, which following the need to strengthen its team, seeks to identify one:

IT Service Desk Team Leader (m/f)

Our Offer
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Free organized sport activities and events every month.

Responsibility
• Management of daily ServiceDesk activities;
• Ensure the quality of the company’s IT support;
• Supervise and establish measures, procedures and company rules;
• Train and follow the ServiceDesk technicians team;
• Ensure that all ServiceDesk support activities are properly coordinated, monitored, registered, followed and solved in an adequate manner.

Your Profile
• Native Portuguese speakers (mandatory);
• Fluency in English (minimum C2 level);
• Higher education Degree in the field of IT (preferred);
• Experience managing ServiceDesk teams (mandatory, more than 3 years, preferred);
• Two years on Contact Center and shared services (preferred);
• Proven experience and knowledge of ITIL processes;
• ITIL and Microsoft certifications (preferred);
• Extensive knowledge of Active Directory and ServiceDesk (mandatory);
• Leadership skills and ability to motivate others;
• Able to work under pressure;
• Team player;
• Communication skills.

If you are up for the challenge and interested in this opportunity, send your application to:http://www.msearch.pt/recrutamento/id-370480/it-service-desk-team-leader-m-f.aspx send and email to ---@--- with the Ref. IT Service Desk Team Leader



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