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Field Support (M/F)


Iten Solutions
Data:23-2-2018  Local: Vila Real

Role:
Field Support

Who we are?
ITEN is one of the fastest growing IT companies in Portugal in recent years. It currently has around 360 employees and has more than 30 years of experience in the IT market.
In May 2017 ITEN was acquired by Claranet, now integrating a group with operations in 8 countries.
Because we aspire to do more and better, we are looking for a Field Support, to integrate into the team of one of our clients.


Responsabilities:
-Ensure Support for users;
-Provide 1st line support to users (both remote and face-to-face);
-Provide 2nd line support to the 1st line Support team;
-Installation and configuration of workstations;
-Documentation of procedures, tickets and inventory of advanced warehouse;
-Support to Hardware issues (PCs, Printers, Scanner, etc...);
-Support for network / Wi-Fi / phones / TV issues.


You must have?
-Education in the Technology Area;
-Minimum of 2 years experience in helpdesk and field support positions;
-Drivers license (mandatory);
-Problem solving mindset.


We offer:
-Good salary package according to the job applied for;
-Work with a ambitious and motivated team;
-Participation in projects technologically attractive.

Workplace: Vila Real

To apply for this position send your CV to ---@--- with the subject "Field_Vila Real"



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