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Azure Support Engineer – Iaas Platforms


Iten Solutions
Data:24-11-2017  Local: Lisboa

Who are we?

ITEN is one of the fastest growing IT companies in Portugal in recent years. It currently has around 360 employees and has more than 30 years of experience in the IT market.
In May 2017, ITEN integrated Claranet Group, being part of a larger operation in 8 countries.
Because we aspire to do more and better, we are looking for a Support Engineer to join our team.


Your responsibilities include:

This professional has the drive and intellectual horsepower to resolve the most difficult technical customer issues, often through collaboration with other technical specializations; will be a technical resource for the team regarding case reviews, troubleshooting, and effective customer interaction; develop and publish content for customer self-help; will work in close collaboration with the Product Groups and Operations teams; and will interface with various levels of management.



You must have:

· At least 3 years of technical support experience (in a Tier 2) including experience in a customer facing or customer technical support role.
· Technical skills in, at least, one of three areas:
- Windows System Administration/Virtualization (experience with Hyper-V configuration, administration and migration);
- Networking (familiarity with networking concepts (VIPs, NAT, DNS) and networking tools (ping, tracert, tracemon, wire shark));
- OS/Application Deployment and Troubleshooting (familiarity with troubleshooting tools, understanding of storage/disk configurations, familiarity with windows OS deployment tools)
· Available to work critical cases as needed on a 24x7 basis or through an on-call model.
· Fluency in English, additional languages are a plus.


We offer:

· Good salary package according to the job applied for
· Work with an ambitious and motivated team
· Participation in technologically attractive projects


Workplace: Lisbon

To apply for the job send your CV to ---@--- with the subject Azure_Platforms.



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