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Emprego das Tecnologias de Informa??o Empresas em Destaque
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The hired professional will have as main responsibilities: - Support desktop/laptop management, servers and infrastructure applications including VDI, patch management; - Provide assistance to Level 1 (monitoring team) as needed, including monitoring emails, working on incident or problem tickets, providing training/documentation; - Ensure optimal performance and capacity management/reporting for the Citrix XenApp and XenDesktop infrastructure. Management of change and image creation/updating is critical to the success of the role; - Effectively manage applications in the Citrix XenApp and XenDesktop infrastructure and deliver them as a service to users anywhere; - Ensure optimal performance of all Windows/Intel servers by proactively conducting ongoing performance monitoring and by tuning/adjusting as necessary; - Ensure service performance meets or exceeds business expectations and is delivered in accordance with SLAs; - Create Knowledge Base articles of operational tasks to streamline support and empower first level support to resolve issues on a first call basis; - Act as a technical lead for implementation of new projects and ensures optimal server configurations; - Create optimal server infrastructure in support of new applications by researching and recommending hardware/software technologies in support of application requirements; - Ensure server security integrity by reviewing and implementing server policies within the system. The ideal candidate should meet the following profile: - Degree in Computer Sciences or similar; - Experience on Service-now, Remedy tools (ITIL Framework); - Experience in supporting solutions with high availability and real time monitoring (CA Spectrum, Nimsoft or other monitoring specific applications); - 4+ years Systems Administration experience; - Understanding Citrix Printing Concepts; - Working knowledge in Netscaler MDX/SDX, VMware and Hyper-V; - Platform design, backup and restore experience (HA for Virtual environment, EMC, NetApp); - Written and oral high level of English Please send your CV to Human Profiler – Search&Recruitment, through the e-mail: ---@--- quoting the reference CITRIX_MM |
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