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Customer Sales & Support Supervisor


Deways
Data:7-7-2017  Local: Braga

About Deways -

Deways’s story starts between two MBA mates (our founders) on the ESSEC campus who experiment the world first peer to peer car

rental concept inside their business school community. Quickly sharing his car with campus’ mates becomes not only a smart way

making additional money by rendering a service to his mate but also a nice occasion to meet other people sharing same interests.

That’s the Deways DNA, not only organize the smartest and the most efficient way to rent a car couple with a militant act on a social

and environmental responsibility point of view but also create moments and memories between real people.

We are small but strongly determined. That means that agility, creativity and perseverance are our daily mood for becoming the most

appreciated car rental marketplace in Europe.

We operate in France and gonna launch operations in further country in the next months with unbeatable products such as the first

crowdfunded car rental agency we experimented with success in Paris downtown.

The Role -

As the Deways “Customer Sales & Support Supervisor”, you supervise the team of our Customer Sales and Support department which

is key in our organization as it is the first contact point with our users. You ensure that your team provides the best customer’s

experience and are accountable for team and customer satisfaction. You’re also accountable for the best advise delivery to the

customer which leads to commercial performance. You act permanently as a supportive manager for your team and share knowledge

and experience with her in order to achieve amazing results. Curious, open minded and people centered, you act as a brand

ambassador to the customer and the team.

You will be facing new challenges every day and will prove your listening skills, your Deways issues understanding and your ability to

stay positive at all times.

You will be a part of the management of our amazing international team of 6 people based in Braga (PT).

What are your responsibilities ?

● Support your team in helping our members in the use and understanding of our service. Do it yourself also.

● Ensure the demand and offer matching with customer experience creation always in mind

● Guarantee the best advise for our users during the different situations they might encounter when renting a car

● Manage, make decisions and arbitrate complex situations

● Be accountable for your team incarnate the Deways spirit and be his best ambassador

● Achieve with your team amazing sales and customer satisfaction results

Who are you ?

● You are perfectly Bilingual in French and in English - Ad EU language is a big plus

● You stay responsable for you and your team in all occasions

● You’re Master graduated - Business or Management would be a plus

● You have a 2 years experience as team leader in an highly competitive market

● Your customers, team and former boss would say about you that you’re the best

● Experience in the car rental, TO or touristic industry would be a big plus

What we offer ?

● To be a part of the new way to organize mobility in a real people centric fast growing company

● A space in our office in Braga with all the equipments you need for achievements

● A serious training on the job session

● A motivating package with an important part dedicated to bonus for rewarding amazing achievements

● Results oriented team but always with the smile

● Supportive management

● Rooms for growing

After reading you’re shocked how this job reflects your personality, experience, skills and knowledge and fits your expectations ?

Apply NOW with our online formular or flash the code ! - ---@--- - We guarantee feedback to all our applicants



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