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Helpdesk Technician
CRITICAL Software
Data:8-11-2016  Local: Coimbra

Critical Software, a highly-specialized Software Engineering company with a strong presence in the international markets and high growth profile, is looking for Helpdesk Technician to be integrated in a highly-qualified and motivated project team.
 
KEY RESPONSIBILITIES:
- Supporting the user in resolving and supporting technical problems in end-user equipment, telephone (VoIP), and networking systems
- Maintenance of equipment and facilities within the company
- Re-establish normal service operation of users, accomplishing our internal quality processes and respective SLAs, minimizing the impact on the businesses caused by IT
- Other tasks inherent of the role
 
ESSENTIAL QUALIFICATIONS, SKILLS AND EXPERIENCE:

- 12th grade, technical IT course within the informatics area is desired
- Experience in helpdesk technician area, at a level of troubleshooting, and incidents response
- Knowledge in Hardware and Software, operating systems and productivity applications
- Basic knowledge at a level of TCP/IP networking
- Good capacity in communication and sense of responsibility
- Team member and spirit as well as result-oriented
- Good oral comprehension, reading and writing in English

Email to send your CV: ---@---


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