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As an integrated body-in-white specialist, the company offers both project business including plant engineering, tooling and prototyping as well as volume production of body components from a single source. By utilizing the extensive synergies between these areas, Automotive Body Solutions is the leading contact partner for all aspects of the auto body. Position: Permanent Contract Based in: Parque das Nações Mandatory: English Role: You will be providing L2 support for server, storage (datacenter) requests in consideration of SLA’s You will be providing support services in alignment to ITIL You will be supporting Presta Steering facilities around the world in all questions of provided support area You have knowledge of ITSM tools in general and it’s use in alignment with standards and regulations Main Tasks: Ensure IT services are available without restrictions and with required performance Use of organizations ITSM tool for resolution tracking of incidents and requests Fulfillment of Level 2 tickets in consideration of SLAs and/or KPIs Documentation of service-related activities and project related workloads Technical Skills: You have knowledge in Microsoft server and Linux server technologies You have knowledge in Microsoft Active Directory services and technologies You have Knowledge in VMWare virtualization technologies You have Knowledge in IT Security requirements You have Basic knowledge in Network technologies Requirement Profile You have experience in similar system engineer operations service role (service desk, daily operations and project related tasks) You have graduated from university or equivalent education You have multi-year practice in supporting enterprise IT infrastructure You have an ITIL Certification or alike You have good English and/or German language skills in speaking and writing If interested in applying, kindly send an email with the title "ISystem Engineer IT Datacenter Services_2024" thyssenkrupp Automotive Body Solutions Human Resources Development Margarida Nunes Mostrar contacto da oferta |
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