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As an Incident & Service Request Manager, you will be responsible for managing and prioritizing tickets and incidents in ServiceNow and Azure DevOps, focusing on the clients D365F&O operations and other integration platforms. You will act as the primary point of contact for internal and external service desks, ensuring smooth and efficient incident management processes. Key Responsibilities - Manage and prioritize incidents and service requests in ServiceNow and Azure DevOps. - Escalate incidents, bugs, and service requests as needed. - Communicate effectively with stakeholders, users, and external support teams. - Monitor incident and service request cycle time and performance. - Ensure adherence to support processes and protocols. - Act as the single point of contact for ServiceNow and Azure DevOps queries and escalations. - Align with the Service Delivery Manager and communicate any changes to external teams. Requirements - 3 years of experience managing support cases. - Fluency in English, both verbal and written. - Strong communication skills with a sense of urgency and proactivity. - Experience working in cross-divisional teams. - Familiarity with ServiceNow and Azure DevOps is a strong plus. Why Join our client? - Be part of a dedicated and professional team, where your contributions are valued. - Opportunity to work on a key platform supporting global operations. - Competitive salary with excellent benefits, including meal allowance and health insurance. This is a fantastic opportunity to advance your career with a reputable company. If you are an organized, proactive individual with a passion for delivering high-quality support, we encourage you to apply. Apply now through Adecco Recruitment and help our client enhance their service management capabilities! Candidate-se aqui |
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