Field User Support Specialists (Onsite / Locations - Spain, Italy, France, Benelux, Germ)

Field User Support Specialists (Onsite / Locations - Spain, Italy, France, Benelux, Germ)

IGNÍT People
Data:23-11-2024 Local: ( Todas as Zonas )

We are seeking a highly motivated and skilled Field User Support Specialists with expertise in the Microsoft stack.

The ideal candidate will provide on-site technical support to end-users, ensuring the smooth operation of their systems and applications. This role requires a proactive individual with strong problem-solving skills and the ability to work independently in a fast-paced environment.

Requirements

Key Responsibilities:

• Provide on-site technical support to end-users, troubleshooting and resolving issues related to Microsoft software and systems, including Windows OS, Office 365, and other Microsoft applications.

• Assist users with hardware and software installations, configurations, and upgrades, ensuring all devices are properly connected and operational.

• Diagnose and resolve network connectivity issues, ensuring seamless access to corporate resources.

• Provide training and guidance to end-users on best practices for using Microsoft software and tools.

• Document support activities, issues, and resolutions in the helpdesk system.

• Collaborate with the IT team to identify and implement improvements to the support process.

Qualifications:

• Proven experience in a technical support role, preferably in a field support capacity.

• Strong proficiency with most common end user software, namely Microsoft technologies, including Windows OS, Office 365.

• Experience with network troubleshooting, including TCP/IP, DNS, and VPN.

• Excellent problem-solving skills and the ability to work independently.

• Strong communication skills, with the ability to explain technical concepts to non-technical users.

• Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Preferred Qualifications:

• Experience with ITIL practices.

• Experience supporting mobile devices and remote access solutions.

Type of work: 100% onsite

Various Locations:

SPAIN:
• Madrid
• Valencia

ITALY
• Milan
• Rome
• Naples
• Solbiate Olana

GERMANY:
• Frankfurt
• Oberammergau
• Ulm
• Ramstein
• Munster

FRANCE:
• Paris
• Lille
• Strasbourg

BENELUX:
• Capellen - Luxembourg
• Mons - Belgium
• Brussels - Belgium
• Brunssum - Netherlands

UNITED KINGDOM:
• Bristol
• London
• Northwood
• Innsworth

Benefits

• Integration in a dynamic and motivated team for the performance of the function.

• Complementary training

• Salary package according to the function performed

• Professional evolution

Candidata-te aqui!