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Support Engineer

Data:22-12-2023  Local: Vila Real

At Openvia Portugal we are looking for a Support Engineer for our office in Vila Real.

Openvia itīs an innovative mobility technology platform from Globalvia Group, world leader in mobility.
As a Mobility Operator, we continuously develop mobility solutions to keep track with the deep transformation in the way we live. We are a global mobility operator with technology capabilities in the US, LATAM, Spain & Portugal.
Openvia is the technology partner for mobility operators and citizens, with a portfolio of easy-to-deploy, pay-per-use solutions.
We are a mobility tech company with more than 10 years experience managing roads and transforming mobility through innovative solutions.

Job description
These are the specific functions of the job:
Communicate and collaborate with cross-functional teams to solve complex problems and provide innovative solutions
Develop and implement support strategies, optimise processes with the aim of improving operational efficiency and customer satisfaction.
Analysing customer problems and change requests and forwarding reports with as much technical information as possible to the different development teams.
Proactively monitor and take action on the company's infrastructure, ensuring its reliability and avoiding downtime.
Diagnosing and solving customer problems.
Manage software and technical support tools.

Skills and qualifications, we are looking for:
Bachelor's/Master's/PhD suitable for the function.
Programming, Network and systems knowledge.
Databases and SQL
API usage
Knowledge of EnglishSpanish is a plus.
Passion for engineering and technologies.
Fundamental troubleshooting skills.
Outstanding communication skills.
Master skills in prioritization.
Strong sense of responsibility.
Programming, Network and systems knowledge.

What we can offer you:
The opportunity to work in innovative projects of mobility.
Informal and friendly culture that rewards innovation, agility and teamwork.
Package of salary and benefits according to experience.
Continuous development, training and internal knowledge sharing.
The possibility of hybrid work.

To apply send us an email to: ---@--- with the subject “Openvia PT_Support Engineer ” and attach your CV.


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